The focus of your role:
The role of the Support Desk Manager is to lead the Comma support desk function providing client support to issues raised across the business ensuring all portal tickets are picked up and responded to in a timely fashion.
You will also be responsible for the provision of internal process documentation and client facing materials in relation to allocated accounts.
You will be accountable for ensuring the Comma Service Desk delivers for our clients in line with the agreed SLA.
Additionally, you will provide support to Comma employees and consultants including, but not limited to: Setting up & maintaining vendor partner software sandbox environments, establishing remote connectivity to client hosted software environments and installation and maintenance of MDM applications.
You may also be required to perform consultancy activities with Comma’s clients relating to the setup, configuration and maintenance of PIM/MDM applications, from time to time.